Frequently Asked Questions
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Can I find your store anywhere?
We’re working on getting our products into stockists, but for now, you’ll only see us in-person at pop-ups like Boutiques. Follow us on instagram to stay updated!
Are you sustainable?
As a company that wants to ensure a happy present for our kids, we want to ensure a happy future for them too. This means taking care of our environment and leaving behind a world that is clean, liveable and that will allow our kids to grow up and thrive in.
At NEAT, sustainability means quality. That, to us, means making products that can be used over and over (and over and over..) again without the need for replacement. Our wearable products are generally oversized for kids to grow into, and have features like drawstrings and buttons to fit the size they are right now. We’ve also field tested our products in the elements to ensure their quality.
We do prioritise safety with materials that have UV protection and sometimes that means our materials aren’t eco-textiles. However, we are committed to small batch production to reduce waste by only making what we need. We also try to source for eco-friendly packaging options where possible, or eliminate packaging altogether!
Why do you have so few products?
At that’s neat, we don’t want to create or bring in new products for the sake of it. Much of our time is spent brainstorming, sampling and testing before we bring any new product to market. So we’re really taking our time to ensure that what we have is exactly what you need.
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Our local (Singapore) shipping options are:
Singpost Tracked Letterbox Delivery:
FREE
2-4 working days from day of dispatch
Tracking number provided
Courier Delivery:
Additional SGD4.00 (use code FREE20 to enjoy FREE courier delivery for orders $20.00 and above)
1-3 working days from day of dispatch
Tracking number provided
Express Delivery:
Additional SGD18.00 (use code EXPRESS4 to enjoy $4 off Grab Express or Lalamove Delivery for orders $20 and above)
1 working day from day of dispatch
Tracking link provided
International Delivery:
We only offer shipping within Singapore at the moment. We are looking at shipping options for international orders and hope to make international shipping available soon!